TERMS & CONDITIONS

1 BOOKING AND PAYMENT:

1.1 Ticket & Booking Confirmation:

Your ticket and booking confirmation will be sent to you automatically by email upon successful completion of your order. If you do not receive this mail for any reason, you are asked to contact us at info@onthefront.com, as it may mean that your order has not been successfully processed. Please check your junk or spam folder first.
You should print your ticket or be ready to show it on your smartphone or tablet and present it alongside a valid photo ID before the start of your tour. Whilst we will attempt to verify bookings for those who turn up without a valid printed ticket, we are not always able to do so and, therefore, make no guarantees. In this case, you will be required to pay again.
Similarly, if you are unable to prove your concession status, you may be asked to pay the difference between a concession ticket and a regular ticket.

1.2 Multi-day Tours Payment:

To receive a booking confirmation, you must pay a minimum deposit per person, as shown on our website. The balance of the price of the battlefield tour is due for payment no less than 60 days before departure. If the balance is not paid on time, we reserve the right to treat your booking as cancelled by you and apply the cancellation charges set out in SECTION 3.3.1. For bookings made on or after the balance due date, the full amount is due at the time of booking.

1.3 Booking Responsibility:

The person making the booking accepts responsibility for paying for all the people on the booking. You must be at least 18 years old to make a booking with us.
Any authorised travel agent of ours through whom you make a booking will be responsible for relaying information from you to us and vice versa. We are not responsible for any advice given to you by your travel agent that did not originate from us.

1.4 Travel Agency Payments:

All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until the agent has confirmed your booking. After that point, your agent will hold the monies on our behalf until they are paid to us.

2 OUR AGREEMENT:

A booking is made when we, or your travel agent, confirm your booking or if you make your booking online when it is confirmed by the issue of an electronic confirmation and invoice at the end of the booking process. All bookings will be confirmed online via email.
You must check all documents we send you carefully as soon as you receive them and advise us immediately if anything appears to be inaccurate or incomplete. We cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 24 hours for Day Tours and 5 days for Multi-Day Tours of us sending it out or an electronic confirmation being issued.
We both agree that German law will apply to your contract and to any dispute, claim or other matter of any description which arises between us.

3 CANCELLATION, RESCHEDULING & ALTERATION CONDITIONS

3.1 Public Day Tours

3.1.1 Cancelation:

On the Front Tours, we run in all-weather conditions and on all public holidays; in the extremely unlikely event that a public tour is cancelled by us, a full refund is payable to you.
We may not be held responsible should we be unable to offer a tour due to Acts of God (extreme weather, pandemic, tsunamis, earthquakes, volcanic dust clouds, etc.). 
If you cannot attend a tour for any reason, please contact us as soon as possible at info@onthefront.com with your booking reference number. Cancellations need to be made at least 48 hrs before the start of your tour to receive a full refund.

3.1.2 Rescheduling:

If you want to reschedule your tour, please contact us at info@menneketours.com with your booking reference number and the new date to join the tour as soon as possible. Any changes you wish to make to your booking must be requested at least 24 hours prior to the tour departure time. Due to tour size limits, it may not be possible to accommodate the new booking request. If a satisfactory alternative cannot be found, either On the Front Tours or you may cancel the tour, pursuant to Section 3.1.1.

3.2 Private Day Tours: 

3.2.1 Cancellation:

On the Front Tours, we run in all-weather conditions and on all public holidays; in the extremely unlikely event that a private, group, or military tour is cancelled by us, a full refund is payable to you.
We may not be held responsible should we be unable to offer a tour due to Acts of God (extreme weather, pandemic, tsunamis, earthquakes, volcanic dust clouds, etc.).
If you cannot attend a tour for any reason, please contact us as soon as possible at info@onthefront.com with your booking reference number. Cancellations for private tours need to be made at least 48 hrs in advance to avoid cancellation fees based on the below schedule:

• 48 hrs or less: we will keep 100% of the tour price

• Between 3 to 5 days before, you will receive 50% of the tour price

• Up to 6 days before: you will receive 100% of the tour price, minus any associated costs with cancelling vehicles/museums, etc, booked for the tour (if any)

3.2.2 Rescheduling:

If you want to reschedule your tour, please contact us at info@onthefront.com with your booking reference number and the new date to join the tour as soon as possible. Any changes you wish to make to your booking must be requested at least 48 hrs prior to the tour departure time. Due to availability, it may not be possible to accommodate the new booking request. If a satisfactory alternative cannot be found, either On the Front Tours or you may cancel the tour, pursuant to Sections 3.2.1.

3.3 Late Policy Day Tours:

Your tour is booked specifically for the time mentioned on the booking confirmation. If you or your group arrives more than 10 minutes late and no contact is made within 15 minutes of the scheduled meeting time, you or your group will be considered a “no-show”, and the tour or your ticket will be cancelled, with no refund available.
Please contact us as soon as possible at info@onthefront.com or +49 (0)152 0468 9477 if you or your group are running late.
For public tours, should you be more than 15 minutes late, to avoid inconvenience for other guests, the tour will start without you, and you can join the tour along the route or, pursuant to section 3.2.2, reschedule your booking.
For private tours, the waiting time will be deducted from the agreed-upon tour length.

3.4 Tour Amendments:

For public and private tours, On the Front Tours reserves the right to make changes to itineraries if the route of the tour is disrupted by events beyond our control, such as failures in the public transport system or state visits leading to road closures or large scale public events or protest; or any other unforeseeable event.

3.5 Multi-Day Tours

3.5.1 Cancellation by you

You may cancel your confirmed booking at any time before departure. You may also transfer your booking as referred to below. If you want to cancel your booking after we have confirmed it, you must do so by emailing info@onthefront.com or your travel agent.
Your notice of cancellation will only be effective when it is received in writing by us or your travel agent. We will ask you to pay cancellation charges per person on the scale shown below based on your original booking departure date. Any payment received in excess of the applicable cancellation charge will, of course, be refunded.

Cancellation schedule:
90+ days – Full refund, including deposit
89-60 days – Loss of deposit
59- 30 days – 50% of all charges
>29 days – 100% of all charges

You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned.

3.5.2 Rescheduling by You

If you want to reschedule your tour, please contact us at info@onthefront.com with your booking reference number and the new date to join the tour as soon as possible. Any changes you wish to make to your booking must be requested at least 30 days prior to the tour departure date. Due to tour size limits and other factors, it may not be possible to accommodate the new booking request. If a satisfactory alternative cannot be found, either On the Front Tours or you may cancel the tour, pursuant to Section 3.5.1.

3.6 Late Policy Multi-Day Tour:

Tours officially begin at the destination hotel at 18:00 on the date specified on your booking confirmation unless otherwise communicated in your travel/itinerary documents. Hotel details are included in your travel/itinerary documents. If you do not receive this information for any reason, you are asked to contact us at info@onthefront.com, as it may mean that your order has not been successfully processed. Please check your junk or spam folder first.
If a guest fails to be at the start point at the appointed time, On the Front Tours accepts no liability for the guest. The tour must start on time. Please contact us as soon as possible at info@onthefront.com or +49 (0)152 0468 9477 if you or your group are running late.
If you or your group arrives more than 60 minutes late and no contact is made within two hours of the scheduled meeting time, you or your group will be considered a “no-show”, and the tour or your ticket will be cancelled, with no refund available.

3.7 Alterations & Cancellations by On the Front Tours

3.7.1 Changes

Changes to confirmed Multi-Day Tour arrangements sometimes have to be made, and we reserve the right to do so. On the Front Tours reserves the right to make changes to itineraries if the route of the tour is disrupted by events beyond our control, such as failures in the public transport system, state visits leading to road closures, or large-scale public events or protests; or any other unforeseeable event. Most changes will be insignificant and we have the right to make these. Where a change is made before departure, we will notify you in writing. No compensation is payable for insignificant changes. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted. See section 3.7.3 for significant changes.

3.7.2 Tour Minimums

Our Multi-Day battlefield tours require a minimum number of bookings to enable us to operate them, and we reserve the right to cancel any Multi-Day battlefield tour where this minimum number is not achieved. The minimum number applicable to any particular holiday depends on a number of factors. Failure to achieve the applicable minimum number does not, however, oblige us to cancel. We will notify you of the cancellation for this reason.

3.7.3 Significant Changes

In the event we have to significantly alter any of the main characteristics of your confirmed arrangements or accepted special requirements, we will provide you with the following information in writing as soon as possible:

(i)             the proposed alteration and any impact this has on the price;

(ii)            in the event that you do not wish to accept the alteration, details of any substitute package we are able to offer (including the applicable price);

(iii)          your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any substitute package offered; and

(iv)           the period within which you must inform us of your decision and what will happen if you don’t do so.

If you choose to cancel your booking due to significant changes, we will refund all payments you have made to us within 14 days of the date we receive your instruction to cancel. If we don’t hear from you with your decision within the specified period (having provided you with the above-mentioned information), we will cancel your booking and refund all payments made to us within 14 days of our doing so.
No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances see section 4.

3.8 Cancellation by On the Front Tours:

Occasionally, it may be necessary to cancel confirmed Multi-Day Tour arrangements. We have the right to terminate your contract in the event.

(i)             we are prevented from performing your contracted booking arrangements as a result of unavoidable and extraordinary circumstances see Section 3.10 and we notify you of this as soon as reasonably possible or

(ii)            we have to cancel because the minimum number of bookings necessary for us to operate your tour has not been achieved, and we notify you of cancellation for this reason, as referred to in section 3.7.2.

Where we have to cancel your holiday in these circumstances, we will refund all monies you have paid to us within 14 days of the date we inform you of the cancellation but will have no further or other liability to you, including in respect of compensation or any costs or expenses you incur or have incurred. We will, of course, endeavour to offer you comparable alternative arrangements where possible, which you may choose to book in place of those cancelled.

3.9 Failure to make payment:

We reserve the right to cancel your booking if you fail to make payment in accordance with the terms of your contract in section 1.2.

3.10 Extraordinary Circumstances:

In the event that unavoidable and extraordinary circumstances under section 4 occur in the place of destination of your tour or its immediate vicinity, which significantly affects the performance of the contracted arrangements or the carriage of passengers to that destination, we are entitled to cancel prior to departure. We will notify you as soon as practicable in the event of this situation occurring.

3.11 Booking Transfer:

You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges, provided the person to whom you are making the transfer satisfies all the conditions that form part of your contract with us.
Requests for a transfer must be made in writing at least 24 hours in advance for Day Tours and 7 days prior to departure for Multi-Day Tours. Requests must be accompanied by the name and other applicable details of the replacement person. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result, together with an amendment fee of 25€ per person, must be paid before the transfer can be implemented.

3.12 Other Alterations:

Should you wish to make any other changes to your booking, please advise us as soon as possible. Whilst we cannot guarantee changes can be made, we will endeavour to meet requests if we can. Where we are able to do so, the following charges will apply to reflect the work likely to be involved in making the change. Where we consider the change to be a minor one, there will be an amendment fee of 25€ per person. In the event we consider the change to be more involved, we charge an amendment fee of 40€ per person for each item you want to change.

4 UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES:

Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance, or prompt performance, of our contractual obligations to you is prevented or affected, or you otherwise suffer any damage, loss or expense of any nature, as a result of unavoidable and extraordinary circumstances. In these Booking Conditions, unavoidable and extraordinary circumstances mean a situation that is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife or unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including flooding and exceptionally high or low water levels on rivers), coach breakdown or accident, fire, pandemics/epidemics, closure, restriction or congestion of airports, ports, stations, other transport hubs or airspace, flight or port restrictions imposed by any regulatory authority or other third party and volcanic activity. Unavoidable and extraordinary circumstances will also include the German Foreign Office advising against all travel or all but essential travel to any country, region or destination where relevant to your battlefield tour.

5 ITINERARY CHANGES:

It may be necessary, sometimes at short notice or without any prior notice, to make changes to an itinerary due to weather, traffic or road conditions, failures in the public transport system, state visits leading to road closures, or large-scale public events or protest, or any other unforeseeable event outside our control. Regrettably, coaches, trains, ships, and aircraft occasionally break down or suffer mechanical or technical problems, or certain facilities on board a coach, train, ship, or aircraft may become faulty/unavailable. Every effort will be made to rectify such issues as quickly as possible. In some instances, it may be necessary to replace the vehicle. We cannot accept any responsibility for delays caused by any form of breakdown.

6 CONDITIONS OF SUPPLIERS:

Many of the services that make up your battlefield tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

7 PASSPORTS AND VISAS

It is your responsibility to ensure you have a valid passport and any required visa(s) for your chosen battlefield tour. Due to border regulations, we are required to provide relevant authorities with passport information prior to departure. We will therefore ask you to provide us with the relevant information before you travel if we require it. If you fail to do so by the stipulated date, we reserve the right to cancel your tour, in which case the cancellation charges shown in section 3.5.1 will be payable.
We will assume that you are a German citizen with a German passport unless you advise us otherwise. If you are not a German citizen with a German passport, please tell us at the time of booking so we can assist further.
All guests are asked to check the passport and visa requirements with the consulate or embassy of the country being visited or travelled through in good time before departure. Information on passport and visa requirements is also available from your home country’s Foreign Office website. All visa information provided is given in good faith for guidance only and without liability. Where visas are required, you must check with the relevant embassy or consulate on how to apply. No liability is accepted for any information provided by any third party.

8 Making Your Own Travel Arrangements

You are required to book your own flights or otherwise make your own travel arrangements to join and depart your battlefield tour. These arrangements are your responsibility. They will be subject to the terms and conditions of the airline or other transport operator concerned. In the event your independently booked travel arrangements are cancelled or changed by the transport operator, we regret we cannot permit the change or cancellation of the On the Front Tours arrangements without payment of the applicable charges as set out in Section 3.4.1. Similarly, we will not be responsible for meeting or refunding any cancellation or amendment fees or other expenses incurred in respect of any such travel arrangements in the event that we have to cancel or change your holiday arrangements. Please also see Section 3 of our Terms & Conditions. When you book your own flights, you may be able to use our airport transfer service, provided your flight is scheduled to arrive at a time that fits in with these. However, we will be unable to provide transfers in the event of your late arrival at the airport due to flight delays, although we will endeavour to provide assistance.
If your flights or other travel arrangements require you to be at an airport or departure point at a time different to the tour itinerary's official end, it is your responsibility to either re-book the flights or other travel arrangements at your own cost or make your flight or other travel arrangements connection by departing from the group earlier at your own cost.

9 SPECIAL REQUESTS:

We will endeavour to pass on any reasonable requests to the relevant supplier (e.g. dietary, ground floor accommodation, etc.) but cannot promise that any request will be honoured. We may not always be able to tell you before you leave if the supplier cannot meet your special request. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your confirmation invoice or any other documentation, is not confirmation that the request will be met. Unless and until specifically confirmed in writing, all special requests are subject to availability. Any special requirement that we have accepted will be specifically confirmed as accepted on your confirmation invoice.

10 COMPLAINTS PROCEDURE:

Should you have a complaint about any aspect of your tour, you must notify one of the coaching crew or one of our representatives, together with the supplier of the services in question, immediately so that the problem can be quickly resolved during your holiday or alternatively contact our 24-hour emergency number whilst on tour as shown on your travel documents. Failure to report any issues in the resort could invalidate any claims made upon your return. If the matter cannot be resolved to your satisfaction straight away, you must immediately email us at info@onthefront.com with details of your complaint.

11 HOLIDAY INSURANCE:

A condition of booking a holiday with us is that you take out travel insurance. Please read your policy details carefully and take them with you on your battlefield tour. It is your responsibility to ensure that the insurance coverage you purchase is suitable and adequate for your particular needs. We do not check insurance policies. If you refuse or fail to take out travel insurance, we will be entitled to cancel your booking and apply cancellation charges if you have not provided us with details of your travel insurance policy 7 days prior to departure.

12 PARTICIPATION:

Participation in an On the Front tour is strictly voluntary. We reserve the right to deny participation to anybody for any reason at any time. Guests aged under 18 must be accompanied by a parent or legal guardian.

12.1 Behaviour:

When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly to the accommodation owner-manager or another supplier at the time. If the actual cost of the loss or the damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. In the event of any customer behaving in such a way as to cause or be likely to cause (in our reasonable opinion or the reasonable opinion of any person in authority) offence, danger, damage or significant discomfort or distress to others, we reserve the right to terminate that person’s tour arrangements. In this situation, we will not be liable to complete your tour arrangements (including return travel arrangements) and will not pay you, nor be liable for any refund, compensation or costs you have to pay. We cannot accept liability for the behaviour of others staying at your accommodation or for facilities being withdrawn as a result of their action.

13 TICKET INCLUSIONS:

31.1 Day Tours:

Your tour ticket includes your guide and may include transportation costs where specifically indicated. Food, beverages, incidentals, bathrooms, and anything else not specifically included in the tour price is not included. 

13.2 Multi-Day Tours:

Your tour ticket includes your guide, transportation, and accommodation while participating in the tour. Food, beverages, incidentals, bathrooms, and anything else not specifically included in the tour price is not included. 

14 PASSENGERS WITH HEALTH CONSIDERATIONS / DISABILITIES / REDUCED MOBILITY:

Our tours may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. Before you make your booking, participants who think they will require assistance should call On the Front Tours to determine what assistance may be reasonably given. We will advise you as to whether the proposed tour arrangements are generally suitable for someone with reduced mobility.
When we refer to reduced mobility, this means any material reduction in mobility, whether this is permanent or temporary and whether it is caused by age, physical or mental disability impairment or other causes of disability. If you have a disability or significantly reduced mobility, coaches/other forms of transport can be difficult to get on and off, and some of our hotels do not offer ground/lower floor/step-free accessible accommodation or lifts/easy access. Many of our tours visit places with difficult terrain. These places may not be able to accommodate or be suitable for people with walking difficulties. Our tours may involve walking long distances and sometimes over cobbled or uneven surfaces. We always endeavour to assist where additional equipment needs to be transported in relation to a disability, medical condition, or reduced mobility if we reasonably can. However, please bear in mind that vehicles are subject to overall weight restrictions and have limited space to accommodate all passengers' luggage.

15 SAFETY:

Your safety is our number 1 priority, but, in all things, there is a level of risk. We do our best to keep the risk to a minimum.

15.1 Unexploded Ordinance:  

Some tour sites visited by On the Front Tours saw considerable military action. The presence of unexploded ordinance within the tour sites is possible, although remote.

15.2 Assumption of Risk:

You understand and acknowledge that the tour(s) you sign up for may be hazardous and may carry the risk of injury up to and including death.

15.3 Release & Waiver:

You acknowledge and agree that:
                        i.         You have reasonably assessed the risks involved in the tour(s) and have made an informed and voluntary choice to participate.

               ii.         You alone, and not On the Front Tours, are responsible for determining your fitness for participating in the tour(s) and your ability to understand any directions or warnings presented fully.

               iii.         You will not participate in any tour(s) and/or Trip when you have a physical, medical, or mental limitation or disability or when you are aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in that tour(s) and/or Trip.

               iv.         You will act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the tour(s) and/or Trip. If you notice any hazard during a tour, you will stop and notify your tour guide immediately.

16 DATA PROTECTION

We (On The Front Tours) are data controllers with respect to the personal data we process. We process your personal data in accordance with the EU General Data Protection Regulation (GDPR). The following information is a summary of our Privacy Policy, which you should read. In order to respond to an enquiry, administer and fulfil your booking or send you a brochure or other promotional material, we need to process your personal data. This data is likely to include names of persons travelling, contact details, passport information, travel insurance details, dietary information, emergency contact/next of kin details, credit/ debit card or other payment information and information in respect of any medical condition, disability or reduced mobility which may affect anyone travelling. If you wish to receive brochures or other promotional material from us, we will need your name and the contact details applicable to the form of communication you have consented to. For example, if you wish to receive information by e-mail, we will need your e-mail address. Personal data that concerns your health is a special category of personal data. Generally speaking, the processing of special categories of personal data requires your explicit consent, which we will ask for at the time you make your booking or your booking enquiry. Where you make a booking, appropriate personal data will be passed to the relevant suppliers of your chosen arrangements together with any other third party who needs this information so your tour can be provided. Suppliers are likely to include airlines, coach operators, hotels, ground agents, tour managers and guides, excursion and activity operators, travel insurance providers and credit card companies/banks. The information may also be provided to government / public authorities such as customs or immigration if required by them or as required by law. We may also make personal data available to other companies who provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure, only uses it for the purposes of providing their services and does not collect any personal data from you in the course performing their services. Your personal data may be processed within Germany and/or any other country of the European Economic Area (EEA). We may also process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless the applicable conditions are complied with. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures. We will only retain and use your personal data for marketing purposes where you have specifically consented to this or we are legally permitted to do so. We may send you e-mail marketing where we comply with the Privacy and Electronic Communications Regulations. Where you have previously requested or agreed to receive information about our travel services from us by post, we may continue to send you such information in the same way until you ask us not to (which you can do at any time by telephone, e-mail or post). You may provide your consent to receive marketing information from us by opting to receive marketing material either online or by telephone. You may also choose in what ways you are happy to receive communications from us. You may, for example, be happy to receive information and offers by post and e-mail but not by telephone. You can withdraw your consent to receiving marketing material or other communications from us, either generally or in any particular way, at any time by emailing us at info@onthefront.com. Alternatively, you can telephone us. You are entitled to ask us (by letter or e-mail) what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. No fee will be charged for responding to this request unless it is obviously unfounded or excessive or we have previously provided the same information. We promise to respond to your request without delay and, in any event, within 1 month unless the request is complex or you have made numerous requests, in which case we may be able to extend our response time by a further 2 months. If you believe any personal data we are holding is inaccurate, out of date or incomplete, please tell us by e-mail as soon as possible. We will rectify the problem within 1 month or within 3 months if the rectification request is complex. We will not process your personal data in a form that enables you to be personally identified for any longer than is necessary in order to fulfil the purpose for which it was originally collected or for any other legitimate business purpose. You can ask us to erase your personal data in certain circumstances, for example, where you have withdrawn your consent to further marketing material where the data in question has only been processed for this purpose. However, this is not always the case. 

17 EMERGENCY CONTACT:

The contact for all inquiries is at our Head Office in Berlin. You may reach us at any time at info@onthefront.com or during office hours (Mon-Fri 9 am – 6 pm CET) and usually during weekends at +49 (0)152 0468 9477.